Returns & Refunds Policy

At Lorecom Miniatures, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• Items must be unused and in their original condition.
• Products should be returned in their original packaging where possible.
• Items must be securely packaged to prevent damage during transit.

Return Shipping

Customers are responsible for the cost of return postage unless the item is faulty, damaged on arrival, or sent in error.

We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within a reasonable timeframe.

If an item is returned in a condition different from when it was sent, a deduction may be made from your refund to reflect any loss in value.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Custom or personalised miniatures.
• Digital products or downloadable files.
• Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photographs of the issue. We will work with you to resolve the problem promptly.

How to Start a Return

To request a return, please contact our customer support team with your order number and details of the item you wish to return. We will provide instructions on how to complete your return.